Customer Service Manager

Are you the kind of person who wants to have a career with a company that is a leader in its field and also practices sustainable development?

Knauf Insulation, a leading U.S. manufacturer of insulation, understands the importance of operating in ways that meet the needs of the present without affecting the ability of future generations to meet their own needs. Sustainability is at the heart of our mission - To provide products and services that conserve energy and preserve natural resources for a sustainable future.

This mindset and the innovation that flows from it has driven Knauf Insulation to be the second-largest AND the fastest-growing insulation company in the world.

We are looking to fill a role of CUSTOMER SERVICES MANAGER.  This position is responsible for managing all aspects of the Customer Services.  This person will develop and operate a highly efficient and responsive team of individuals focused on accurate and timely order processing and sales administration.  He or she will supervise all functions of Customer Services to provide seamless customer service.

This position is located in our corporate office in Shelbyville, Indiana.

Lead, manage, and train Customer Service Department.

Administer, analyze & distribute reports through SAP and CRM

Serves as liaison for SAP development.

Tracks customer satisfaction and implements ways to improve.

Writes & maintains ISO procedures, hires customer services staff, documents all order & administration processes and training manuals as needed.

Bachelors Degree

Minimum of five years customer service/call center management experience.

Ability to learn & teach integrated software systems (SAP, etc.)

Expert skills associated with order and administrative processes.

Must be detail oriented.

We are an equal opportunity employer.